Return Policy
At Hatzio, we want you to love your purchase! If you’re not completely satisfied, we offer a simple and straightforward return process. Please review our return guidelines below.
Eligibility for Returns
- Timeframe: You can return any item within 30 days of receiving your order.
- Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
- Exclusions: Personalized or custom-made caps are non-returnable, unless they arrive damaged or defective.
Return Process
- Contact Us: Email us at info@hatzio.com with your order number, item(s) you wish to return, and the reason for the return.
- Approval: Once your return request is approved, you’ll receive a return authorization and instructions on how to send your item(s) back.
- Packaging: Pack the item securely in its original packaging (or similar packaging) to avoid damage during transit.
- Shipping: Ship the item to the address provided in the return authorization. Return shipping costs are the customer’s responsibility, unless the item was defective or incorrect.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
- Please note: Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
- If you need a different size, color, or style, you may exchange your item within 30 days of receiving your order. Simply follow the return process and mention that you would like an exchange.
- Once your return is received, we’ll process the exchange and ship your new item.
Damaged or Defective Items
- If you receive a defective or damaged item, please contact us immediately at info@hatzio.com with photos of the damage and your order number. We will arrange a replacement or refund at no additional cost.
Non-Returnable Items
- Custom or personalized caps
- Gift cards
- Items marked as “Final Sale”
Need Help?
If you have any questions about our return policy or need assistance with a return, feel free to contact our customer support team at info@hatzio.com.